Frequently Asked Questions

Frequently Asked Questions

General Information

General Information
General Information

Q: How can I get a copy of your Privacy Notice? 
A: You may view and print off a copy of our Privacy Notice by clicking on "Privacy" at the bottom of each page on our website.  If you have problems please call one of our Customer Service Representatives and we will be happy to assist you.

Q: How can I get a free credit report?
A: You can get one free credit report each year at www.AnnualCreditReport.com.

Q: I’m interested in taking out a loan with Countryside Bank. How do I apply?
A: Call or stop by the bank to speak with a loan officer to apply for a loan.

Online Banking

Online Banking
Online Banking

Q: How do I get online banking?
A: You will need to complete an application for online banking. You can call us or stop by one of our branches to complete the online banking application.

Q: Is there a fee for online banking?
A: No, there is no fee to access your accounts through online banking. You can view your account balances, review transactions or make transfers free of change.

Q: Can I pay off my loan online?
A: No. Your loan balance will be available online and you make make payments, but you need to contact a loan officer for the most current payoff amount.

Q: How do I change my online banking password?
A: Login to online banking, click on the Preferences tab, and then click on Change Password. Your password must be at least 8 characters, for stronger protection we recommend using upper and lower case letters, at lease one number and one charater in your password. We strongly suggest that you change your password on a regular basis.

Q: I forgot my online password. Can I reset it?
A: Yes.  To do it online you must have registered your email address in online banking.

If you have NOT registered your email in online banking, please call (402) 828-3210 and a bank representative will be happy to assist you.  Once you have reset your password you many add your email address to your online banking account, see the next question "How do I register my email address in online banking?."

If you have registered your email in online banking and you have not entered you password more than three times, follow the steps below:

  • Click "Forgot Password" on the Login page.
  • Enter your login name and e-mail address you registered in online banking.
  • A temporary password will be emailed to you.
  • If you do not receive an email right away, check your Junk or Spam mail. If you have registered your e-mail or you are still having an issue, contact Countryside Bank at (402) 828-3210 and a bank representative will be happy to assist you.

Q: How do I register my email address in online banking?
A: Login to online banking click on "Preferences" and under "Internet Banking Options" select "Update Email Address."

Q: What do I do if my account becomes disabled?
A: Contact a bank representative at (402) 828-3210 to enable your account.

Q: How do I create/change a Login Name?

A:  Follow the steps below:
  •  Login to online banking using  your current Customer ID and secure password, select "Preferences"
  • Under the "Security Options" select "Change Login Name."
  • Type in a Login Name up to 15 characters in length, click continue, and then OK. The next time you login to online banking make sure that next to the login box it says “Login Name”.

Q: How do I create "Alerts" for my accounts?
A: Pleae follow the steps below:

  • Login to online banking (NOTE: You must have registered you email address in online banking. Please see the question above on how to register your email.)
  • Select the account you wish to add an account alert to and select "Account Options."
  • Select "Set up Alerts" and select "Create New Alert."
  • You may always select the HELP button at the top of the page if you are having trouble.

eStatement

eStatement
eStatement

Q: What is an eStatement?
A: An eStatement is an electronic bank statement that you can view online when you have our online banking service.

Q: Is there a fee for eStatements?
A: No, eStatements are free to all online banking customers.

Q: If I sign up for eStatements, will I still receive paper statements in the mail?
A: No, but you do have the right to reinstate your paper statement at any time. There is a $3.00 monthly fee per account statement that is associated with receiving paper statements with an online banking account.  If you desire to have paper statements and eStatments, please contact a Customer Service Representative for help.

Q: How do I sign up for eStatements?
A: Call and talk to one of our Customer Service Representatives to complete an enrollment form. Once that is completed, the next time you login to online banking you must read and either opt-in or opt-out of the eStatement agreement. If you opt-out, you will continue to receive paper statements but will be charged $3.00 per statement for the paper statement(s). If you opt-in, you will no longer receive a paper statement and there will be no fee for this service.

Q: Where do I go to see my eStatements?
A:Login to online banking and click on an account to view that account's statement.  On the right side of the page, there is a "View Statements" tab, click on that tab and then choose the month you would like to view.  Your eStatements are updated on the 1st of each month or the next business day if the 1st falls on a weekend or bank holiday.  You may view, save or print your statement from this page.

Q: How many months of eStatements are available online?
A: eStatements are available online for an 18 month period. It is also recommended that you save your eStatements to a secure file on your computer for future use.

Bill Pay

Bill Pay
Bill Pay

Q: What is Bill Pay?
A: Bill Pay is a convenient way to pay your bills through online banking anytime – anywhere.

Q: Is there any cost for using Bill Pay?                                                                    

A:  No, there is no additional fee for Bill Pay.  In fact, Bill Pay saves you money by writing less checks, using less stamps and saving you time!

Q: How do I sign up for Bill Pay?
A:  Login to online banking and select the "Bill Pay" option at the top of the page. There is a Bill Pay Disclosure and Agreement that you must read and accept. Once you have done that, you may start to pay any bill you have online.

Q: Is there a limit to the bill amount that I can pay?
A: First, you must have collected funds in your account at the time you have scheduled your payment and the payment must be at least $1.00 and not exceed $10,000.

Q: How long will it take for my payment to be processed?
A: We suggest that you schedule your payments at least one week (7 days) prior to the bill being due. Some payments will be electronically paid and some will have a check cut and sent in the mail.  You can see which payment option Bill Pay will use for each vendor you pay.

Q:  If I need help in setting up my Bill Pay what do I do?                                                              

A: You may take the tutorial or click on the "HELP" button.  If you are still having trouble, call one of our Customer Service Representatives and they will be happy to assist you.

Visa Debit Cards

Visa Debit Cards
Visa Debit Cards

Q: I lost my Visa Debit Card, what should I do?
A: To report a lost or stolen Visa Debit Card during normal business hours, call Countryside Bank at 402.828.3210. If the bank is not open, call 800.264.5578 for 24/7 support.

Q: Do I need to notify the bank if I’m going on vacation?
A: We strongly suggest that you do. If you are planning a trip out of area or traveling internationally, please call Countryside Bank to tell us your destination and travel dates. We can then relay this information to FraudWatch PLUS so you won’t be inconvenienced with inquiries about valid transactions.

Q: Why is there a daily limit on my Visa Debit Card?
A: A limit is placed on your Visa Debit Card to protect you in case your card is lost or stolen.

Q: What is my daily Visa Debit Card limit?
A: Your daily cash limit is set at $300 and your debit transaction limit is set at $300.

NEW - Mobile Banking

NEW - Mobile Banking
NEW - Mobile Banking
Q:  What is Mobile Banking?
A:  Mobile Banking allows you to access all accounts available via Online Banking from your mobile device.
Q:  How do I get Mobile Banking?

A:  Mobile Banking is available to our online banking customers.  

  • You will have to search and download "Countryside Bank" from either the iTunes App or Google Play.
  • Once you download our app, for your convenience you will continue to use your current online banking Login Name and Password to access Mobile Banking. 
Q:  How much does Mobile Banking Cost?

A:  Mobile Banking services are complimentary to all Bank customers actively enrolled in Online Banking.  However, the Bank recommends checking with your wireless provider regarding applicable data and text message charges.  Please check with your wireless provider for complete details.

Q:  Is Mobile Banking secure and safe?

A:  Yes, we use the latest encryption technology.  Each Mobile Banking session requires a login ID, password and passphrase photo for access.  So even if your phone were lost or stolen, no one would be able to access your bank accounts without your login credentials.  We recommend that you do not save your login name or password on your Mobile App.  And it's encouraged that customers using Mobile Banking will have a lock code placed on their phone for an added layer of security.

Q:  Can I use a tablet for Mobile Banking?

A:  Yes, you can download the Countryside Bank Mobile app on your tablet.  When downloading to your tablet you must search for "iphone" apps instead of "ipad" apps or search all apps.

Q:  Can I view my eStatements through Mobile Banking?

A:  No, eStatements are only available through our online banking site.

Q:  What if I want to stop using Mobile Banking?

A:  You may un-enroll at any time.  Just delete Countryside Bank's Mobile App from your device to stop using Mobile Banking.